Refund Policy

Last updated: June 2025

1. Overview

Stumped offers a monthly and annual Premium subscription (Stumped Pro) that removes ads from the app. All purchases are processed through Google Play Store (Android) or Apple App Store (iOS). We do not process payments directly.

2. Platform Refund Policies

Because payments go through Google Play and Apple App Store, their refund policies apply:

Android (Google Play)

Google may provide a refund within 48 hours of purchase. After 48 hours, request a refund directly through Google: https://play.google.com/store/account/subscriptions. Google's refund decision is final. Stumped has no control over Google's refund approvals.

iOS (Apple App Store)

Request a refund through Apple at reportaproblem.apple.com. Apple's refund decision is final. Stumped has no control over Apple's refund approvals.

3. When we will advocate for your refund

If you contact us and any of these apply, we will contact the platform on your behalf and support your refund request:

You were charged but the Premium subscription did not activate in the app
You were charged twice for the same period
A technical error on our side caused an unintended charge

Include: your email or phone used to register, platform (Android/iOS), date of charge, and a screenshot if possible. We will respond within 48 hours.

4. What we cannot refund

Change of mind after purchase
You forgot to cancel before renewal
You did not use the Premium features
Partial months or years
Purchases made more than 90 days ago

These situations must be handled directly with Google or Apple.

5. Free tier

Stumped's core scoring features are free forever. If you are unhappy with the app, you can simply stop using it — no cancellation required for free users.

6. Cancellation

Cancel anytime through your device's subscription settings:

Android: Play Store → Profile → Payments & subscriptions
iOS: Settings → [your name] → Subscriptions

Cancellation stops future charges. You keep Pro access until the end of the paid period. No partial refunds for unused time after cancellation.

7. Contact

support@getstumped.app

We typically respond within 1 business day.